# W5 | moonshotai/kimi-k3 | run 2

## Prompt

Write an apology email to a client. We missed the agreed delivery date by a week due to an internal mistake (not their fault); the client is frustrated. Be sincere, take responsibility, offer a concrete next step, don't grovel. Under 130 words.

## Response

Here's a sincere, professional apology email that owns the mistake and moves things forward:

**Subject: Our Apology for the Delayed Delivery**

Dear [Client Name],

I'm sorry we missed our agreed delivery date. The delay resulted from an internal error on our side — it's entirely our responsibility, and you shouldn't have had to absorb the impact.

Here's where things stand: your order is now prioritized and will be delivered by [new date]. I've personally reviewed the process to ensure this doesn't happen again, and we'd like to offer [a discount/credit] on this order in recognition of the inconvenience.

If it's helpful, I'm available for a quick call this week to confirm the new timeline works for you.

Thank you for your patience and continued partnership.

Best regards,
[Your Name]

Would you like me to adjust the tone — more formal, or warmer — depending on your relationship with this client?
