# W5 | moonshotai/kimi-k3 | run 1

## Prompt

Write an apology email to a client. We missed the agreed delivery date by a week due to an internal mistake (not their fault); the client is frustrated. Be sincere, take responsibility, offer a concrete next step, don't grovel. Under 130 words.

## Response

This draft takes clear ownership, avoids over-apologizing, and moves quickly to a concrete fix — ready to personalize with your details.

**Subject: Our Apology for the Missed Deadline — and Our Fix**

Dear [Client Name],

I'm sorry we missed the [original date] delivery deadline by a full week. The delay resulted from an internal error on our side — it was entirely our responsibility, and there's no excuse for it. I know this disrupted your plans, and your frustration is justified.

Here's how we're making it right:

- Your order is now confirmed for delivery on [new date], with [name] personally overseeing it through completion.
- We're applying a [X%] credit to your invoice.
- I'll send you a progress update every [two days] until it's in your hands.

If a quick call would help, I'm available whenever suits you.

Thank you for your patience — we're committed to earning back your confidence.

Best regards,
[Your Name]

Would you like a version with a different tone (warmer or more formal) or a specific compensation figure filled in?
