# W5 | mistralai/mistral-small-2603 | run 2

## Prompt

Write an apology email to a client. We missed the agreed delivery date by a week due to an internal mistake (not their fault); the client is frustrated. Be sincere, take responsibility, offer a concrete next step, don't grovel. Under 130 words.

## Response

Subject: Sincere Apologies for the Delayed Delivery

Dear [Client Name],

I want to sincerely apologize for the delay in delivering your project, which missed our agreed-upon date by a week. This was entirely due to an avoidable internal mistake, and we take full responsibility. Your trust means everything to us, and we deeply regret the inconvenience and frustration this must have caused you.

To make this right, our team is prioritizing your project and will provide a revised delivery timeline by [Date: one week from today]. We’ll also share a detailed update on our immediate next steps to prevent any further delays.

Thank you for your patience and understanding. We’re committed to regaining your trust and delivering exceptional results.

Best regards,
[Your Full Name]
[Your Position]
[Your Contact Information]
