# W5 | meta/muse-spark-1.1 | run 1

## Prompt

Write an apology email to a client. We missed the agreed delivery date by a week due to an internal mistake (not their fault); the client is frustrated. Be sincere, take responsibility, offer a concrete next step, don't grovel. Under 130 words.

## Response

Here is a sincere, professional option that takes full responsibility, acknowledges their frustration, and gives a concrete fix — without groveling. The draft itself is 87 words.

## Draft email

**Subject:** Apology and plan for [Project Name] delivery

Hi [Name],

I apologize — we missed the delivery date we agreed to. This was entirely our mistake internally, not due to anything on your side, and I understand your frustration.

We take full responsibility. The deliverable is now complete and undergoing final QA. You will have it by [Day, Date at Time], and I will personally send it with a summary of the process change we've added to prevent this going forward.

Please let me know if you'd like to discuss directly today. Thank you for your patience.

Best,
[Your Name]

Would you like me to customize it with your client name, project, and the new delivery time?
