# W5 | google/gemini-3.6-flash | run 2

## Prompt

Write an apology email to a client. We missed the agreed delivery date by a week due to an internal mistake (not their fault); the client is frustrated. Be sincere, take responsibility, offer a concrete next step, don't grovel. Under 130 words.

## Response

A strong apology email takes clear ownership of internal delays, provides a firm revised schedule, and offers a concrete remedy without making excuses or groveling. The template below addresses the one-week delay directly, establishes accountability, and outlines immediate next steps to rebuild trust.

**Subject:** Revised Delivery Date for [Project Name]

Dear [Client Name],

I am writing to sincerely apologize for missing our agreed-upon delivery date for [Project Name]. This one-week delay was caused entirely by an internal oversight on our team, and I take full responsibility for the error. 

I understand your frustration and appreciate your patience. We have resolved the issue, and your finalized deliverables will be ready on [New Date]. 

To ensure complete visibility moving forward, I will send you a daily status report until delivery. I am also waiving [X]% off this milestone’s invoice to demonstrate our commitment to making this right. 

Best regards,  

[Your Name]  
[Your Title]

Would you like to adjust the proposed compensation offer or customize the update frequency for your client?
